In a nutshell, C.N.I.S Solutions division can best be described as our sales division, however, our solutions division comprises much more than simple sales. Within the Solutions Division, we at C.N.I.S pride ourselves on being able to offer the customer an Information Technology Solution, which not only suits their current Infromation Technology requirements, but their future requirements too. As with our services division, we rely on a specific Client Engagement Model to best understand your requirements for an Information Technology Infrastructure Solution.
Needs Analysis During the needs analysis phase, we will meet with the customer, inspect the current Infomration Technology infrastructure, and in conjunction with the customer, we will determine the current and future requirments needed by the customer for their Information Technology Infrastructure.
Solution Design Once we have obtained the required details from the customer and from our inspection of the customers current Infrormation Technology Infrastructure. We at C.N.I.S will then design a solution specific to the customers' unique requirments, taking into account their current Information Technology needs as well as calculating for further growth needs of their infrasturcture. Wherever possible, we will design solutions that encompass the current growth of the infrastrucutre for a year, our solutions will comprise of devices that are able to be upgraded to the required level of growth, reducing the initial cost of the unit and spreading the costs of upgrading over a time-period.
Acceptance and Pre-Implemetation Review On acceptance of the solution proposed by C.N.I.S, we will then move into the pre-implementation phase of the proposal. In the pre-implementation phase, we will review the desired outcome of the implementation with the customer and adjust the solution should any additional requirments be needed. We will then perform two full system backups of the current infrastructure before implementation takes place.
The new solution will then be prepped at our offices, hardware will be installed and configured, software will be installed and configured, the latest updates to hardware and software will be run and a restore of the backup taken will be done on the new solution to transfer the customers' data to the new solution. On the day of implementation, an additional backup will be done of the current solution and restored to the new solution, to ensure the data transferred to the new solution is up to date. In the pre-implementation phase, we will also run thorough diagnostics on the hardware of the solution to ensure all components are working correctly.
Implementation In the Implementation phase, the pre-configured solution will be installed into the customer environment. The latest backup will be resored onto the new solution and the customers' old solution will be turned off and switched over to the new solution. The implementation phase will prefrably take place over a weekend or public holiday when the customer site is closed so as not to inconvenience their employees or production processes.
Once the installation and final configuration has taken place, thorough testing will be done on the total infrastructure to ensure all is working in accordance with the curtomers' requirements. A C.N.I.S engineer will be on site, the first working day after the solution has been implemented to assist users should they encounter any problems connecting or working with the new solution, in order to make the transition as seamless as possible.
Post-Implementation Review Once C.N.I.S has installed and configured the new solution for the customer and all is working according to agreement, we will initiate a Post-Implementation review meeting with the customer. The aim of the post-implementation review is for us to discuss the installation of the new solution, provide any answers the customer requires with regards to the new solution and discuss where we as C.N.I.S can improve on the service provided to the customer. Should we have encountered any obstacles with the implementation of the solution, we will at the time of the post-implementation review, provide details on these obstacles to the customer, the cause and resolution to the obstacle and the implications involved for the customer. In the post-implementation review, we will also obtain the sign off from the customer for the solution installed.